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Privacy Policy and Terms of Service
 
Privacy Policy

1. Information We Collect

We collect the following types of information when you book a session or communicate with us:

  • Personal Information: Name, email address, phone number, payment details, and other information necessary for scheduling and invoicing.

  • Session-Related Information: Information shared during therapy sessions, including personal history, issues discussed, and goals.

  • Technical Information: IP addresses, device information, and cookies to facilitate secure session delivery and enhance the user experience.

2. How We Use Your Information

Your information is used for:

  • Delivering therapy services and maintaining proper communication regarding appointments.

  • Keeping records to meet legal and professional standards.

  • Improving services and addressing technical or administrative concerns.

We do not share your information with third parties without your explicit consent unless required by law or in situations where your safety or the safety of others is at risk.

3. Confidentiality and Data Security

  • All session-related information is confidential and will not be shared without your written consent, except in cases of legal obligation or risk of harm.

  • Information is securely stored in compliance with GDPR and relevant data protection regulations.

  • Secure platforms are used for online sessions to ensure confidentiality and data protection.

4. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request corrections to your personal data.

  • Withdraw consent for us to process your personal data at any time, though this may limit our ability to provide services.

  • Request deletion of your personal data unless retention is required by law or professional standards.

5. Payment Information

Payment details are processed through a secure third-party platform. We do not store payment details directly.

6. Limits to Confidentiality

Confidentiality may be broken in the following circumstances:

  • If you disclose intentions to harm yourself or others.

  • If there is a legal obligation to report (e.g., safeguarding children or vulnerable adults).

  • If you disclose involvement in or knowledge of abuse or neglect.

7. Data Retention

We retain session records for [X years] as required by professional standards. After this period, records are securely deleted.

8. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be shared on our website or communicated directly to clients.

9. Contact Information

For questions or concerns regarding this Privacy Policy, please contact us at info@chat2us.online.
 

Terms of Service

1. Informed Consent for Online Therapy

  • Online therapy has limitations, including potential technical issues or breaches of confidentiality due to the nature of the internet.

  • Clients are responsible for ensuring they are in a private, secure environment during sessions.

  • If you experience distress during or outside sessions, contact emergency services or a crisis hotline immediately.

2. Emergency Procedures and Safeguarding

  • I do not provide 24/7 crisis intervention. For emergencies, clients must contact local emergency services or a crisis hotline.

  • Safeguarding procedures will be followed for children and vulnerable adults when necessary.

3. Payment Terms and Cancellation Policies

  • Payments are processed securely through a third-party platform.

  • Cancellations must be made at least 48 hours in advance to avoid charges.

  • Refunds are not available for missed sessions without prior notice.

4. Liability Disclaimer

  • While every effort is made to provide a secure and professional service, I am not liable for harm resulting from technical issues, internet interruptions, or misuse of the service by the client.

  • Therapy is not a substitute for medical advice or treatment. Clients should consult their GP or a specialist for medical concerns.

5. Jurisdiction and Legal Scope

  • Services are governed by the laws of England and Wales. Clients outside the UK are responsible for ensuring the service complies with their local laws.

6. Supervision and Record-Keeping

  • To ensure the quality of care, anonymized case details may be discussed in supervision. These discussions adhere to strict confidentiality guidelines.
     

By booking a session, you confirm that you have read, understood, and agreed to the terms outlined in this Privacy Policy and Terms of Service.

For more information, please contact info@chat2us.online or visitwww.chat2us.net.

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